CONDITIONS OF USE OF THE WEBSITE WWW.VIRTUAL2WEB.COM
- Make sure from the image that it is the product you are interested in
- Orders will always be placed through this page, by telephone, or by email.
- Placing an order assumes that you have read and accepted the conditions of sale
- Acceptance of the order is subject to its acceptance by VIRTUAL2WEB.COM and the availability of stock
- REQUESTS
When you place an order through our website, we will send you an email accordingly. Only the products indicated in said email will be included in the order
We reserve the right to deny, reject or cancel any order for various reasons, such as material error in relation to the product or products, incorrect price, in any case if payment by credit card has already been made, we will refund you. the amount delivered in the same way, within a period of 24/48 hours on business days, if the payment had been made by bank transfer, the deposit would be made to the same starting account, within the same period of 24/48 hours. 48 hours during business hours. If the merchandise has already left our warehouses, no refund will be made
- In the case of items marked with a 0 or null price, it indicates that it is not yet available for sale, with its actual price to be determined
- The prices reflected are in EUROSVAT included.
- VIRTUAL2WEB.COM is responsible for keeping all your data in a safe place and out of the reach of third parties.
PRODUCTS
All products are new, in their original packaging and with manufacturer's warranty. Mobile phones are free (unless otherwise indicated) and can be used with any SIM card from any operator, whether contract or prepaid.
Product colors
In some products there may be different colors, versions or editions. Unless expressly indicated (i.e. products where the color is clearly specified) they will be supplied based on availability. If you prefer a specific color, version or edition, please indicate this when placing your order.
Product manuals
Most of our products have a manual in Spanish in the sales package. As long as the manufacturer includes it, the product will come with its manual, in one or more languages. In general, many product manufacturers, due to ecological and environmental issues, do not include the manual, but they usually make it available to the user on the manufacturer's website for viewing or downloading. Also on mobile phones, tablets and other devices that receive software updates and improvements, they do not usually include a manual since their functions are increased or reorganized when their functions are updated. In some cases it may happen that we do not yet have the manual in Spanish or that the manual in Spanish is only available through the manufacturer's website, in PDF format.
PRICES
The prices shown include VAT and are valid for the peninsula and the Balearic Islands. Prices do not include shipping. All sales are made with the corresponding purchase invoice that you will receive along with the order. Products are available for sale while stocks last.
We reserve the right to make shipments to Ceuta, Melilla or the Canary Islands, given that tariffs/customs expenses are generated that are difficult to determine prior to the purchase, and may https://virtual2web.com/en/ cancel orders to said destinations
PURCHASING PROCESS
The customer browses our online store adding the items they wish to purchase to their basket. Once the item selection has been made, you will choose the payment and shipping method. Prior to placing your order, you must register by filling out a form with your personal information, or log in with your password if you are already registered, to complete your order. You also have the option of not registering, and just entering your shipping information. Once this process is completed, you will receive a message to your email address with all the information about your order. If your email is free (Hotmail, Yahoo, Terra, Gmail, etc.) this message may be stored in the "Junk" or Spam folders.
Important: We recommend checking the copy of the order that will arrive in your email to verify that your billing, shipping, etc. information is correct. This way you will avoid delays or incidents in the delivery of your order.
SHIPPING AND DELIVERY TIMES
All orders are sent insured through top-level national transport companies, such as SEUR, DHL, GLS, DHL, UPS... The delivery time will depend on the destination, normally being 24/72 hoursSince its confirmation. Shipments and deliveries are made from Monday to Friday, except holidays. Although we try to ensure that transport companies meet their deadlines, there may be occasions when this is not the case (fairs or local holidays, transport strikes, Christmas dates...). However, this increase in timeit does not usually exceed 24 working hours.
The amount of shipping costs is calculated automatically at the time of placing your order, depending on the destination and the weight of the product. To find out exactly what your order will cost, select the products you want to purchase and click "add to cart". Next, select the destination and choose the payment method and shipping method. The total amount of your purchase will appear, fully detailed, including shipping costs. At that moment you can decide whether or not to continue with the purchasing process. To continue with your order you must click "Confirm Purchase". Contact us if you have any questions.
- Shipments to Spain (Peninsula). Shipping costs to the peninsula range from5,75 Euros (Tax not included). The delivery time is 24/72 hours from confirmation of shipment. Shipments are made from Monday to Friday, except holidays. We remind you that, for your peace of mindall our shipments are insured against theft, loss or deterioration.
- Shipments to the Balearic Islands. Shipping costs to the Balearic Islands are calculated automatically at the time of placing your order. The delivery time is 48/72 hours. Shipments are made from Monday to Friday, except holidays, through top-level national transport companies, such as SEUR, DHL, CHRONOEXPRESS.... We remind you that, for your peace of mind, all our shipments are insured against theft, loss or deterioration.
- Other destinations. Do not hesitate to contact us for shipping rates and delivery times for any other destination.
VERY IMPORTANT: PLEASE INDICATE YOUR DELIVERY ADDRESS CORRECTLY WHEN PLACING THE ORDER, ANY CHANGE OF ADDRESS ONCE THE ORDER IS SENT WILL RESULT IN AN EXTRA COST OF 3 EUROS IN ADDITION TO A 3-DAY DELAY IN THE DELIVERY OF YOUR ORDER.
PAYMENT METHODS
- Transfer. If you choose a prior transfer (or account deposit) as a payment method, you will be provided with our account numbers to make the payment. You can make a bank transfer from your usual bank or cashier's office or, if you prefer, make a deposit into an account at a branch. Once payment is received, your order will be sent by express transport. If after 4 business days (not counting weekends) payment has not been received, the order will be cancelled. This payment method is available for Spain (peninsula and Balearic Islands), Canary Islands, Ceuta and Melilla. Our bank details to receive payments are:
Headline:Virtual2web Iberica S.L.
Concept:Order No
Revolut Bank IBAN: LT333250024293652288
SWIFT/BIC: REVOLT21
----------
Headline:Virtual2web Iberica S.L.
Concept: Order No
Cajamar IBAN: ES78 3058 0844 0327 2004 0203
BIC: CCRIES2AXXX
- Credit card. You can pay with your Visa, Visa Electron, Maestro and Mastercard cards through the secure payment gateway. Important: If the order, once confirmed and sent, is not accepted by the client, the client must be responsible for the costs incurred. You will receive an invoice or proof of purchase by postal mail and/or email. All false orders or attempted fraud will be reported to the competent authorities. All information necessary to collaborate with the investigation will be provided
- Bizum
- Bitcoins
DELAYS IN SHIPPING
Although most deliveries are made within the indicated time frame, occasionally there may be delays in shipments. If you have received an email confirmation of your shipment and you have not yet received it, it may be because the courier has not found your address, it has happened at a time when you were absent or you have suffered some type of incident. Please contact us or the shipping company assigned to your shipment to resolve it as soon as possible.
TRANSPORTATION INSURANCE
All our shipments are insured against theft, loss or deterioration. If you notice any damage or tampering with the package upon receipt, indicate it on the delivery note from the transport company. Please check your order upon receipt. Any incident must be reported within 24 hours.
WARRANTY AND RETURNS.
-GUARANTEE:
In case of a defective product, VIRTUAL2WEB IBERICA S.L. will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free of charge for the consumer and user.
These procedures include shipping costs from our offices to the manufacturer of the product, as well as the related costs of labor and materials. Shipping costs from the consumer to our facilities are also included, as long as you use the company that we indicate, or ask us to send a courier to pick up the product.
If the user sends us the product using a different agency, or one not authorized by us, this being his/her choice, he/she must send it postage paid. Once the fault has been resolved, VIRTUAL2WEB IBERICA S.L. will send it to the customer postage paid.
If the brand's technical service, after reviewing the product, ruled that the defect is a result of misuse by the user (water damage, knocks, twists, power surges, etc...), it would be cancelled. said guarantee. In this case, all expenses generated by reception at our facilities and shipping to the Technical Service, as well as forwarding to the customer, will be borne by the customer.
VIPRTUAL2WEB IBERICA S.L. responsible for any lack of conformity that appears within a period of two years from delivery. The client must inform the seller of the incident within a period of 2 months from when he became aware of it. Batteries of equipment are exempt from warranty, as they are considered items of wear and tear by the user.
Important:Any manipulation or repair carried out by unauthorized personnel will void the warranty. Always go to an official SAT of the brand.
RETURNS:
The customer will have a period of 15 business days from receipt of the order to terminate the contract and return the purchased product. The client will communicate to https://virtual2web.com/en/ within the stipulated period and by any means admitted by law, your desire to exercise the right to terminate the contract. The returned order will be received by www.https://virtual2web.com/en/ and must be delivered together with the delivery note and, where applicable, invoice issued by VIRTUAL2WEB IBERICA S.L.
The customer may return any item purchased on the website www.https://virtual2web.com/en/ as long as the products have not been used beyond the mere verification of their proper functioning, and they retain their original packaging, plastics and accessories, in perfect condition, as delivered.
In these cases, VIRTUAL2WEB IBERICA S.L., will return the purchase money through a credit card credit or by bank transfer to the account indicated by the customer. Return shipping costs will be the responsibility of the buyer.
Important:Any product that has suffered a damage, no matter how small, to the casing, screen, accessories, etc. will not be accepted. We recommend not removing the protective plastic until you check the perfect functioning of your item.
Products whose original software has been altered will not be accepted either.
Pack the product in a closed and perfectly conditioned package, so that it does not suffer damage during transport.Do not use adhesive tape or write directly on the original product packaging or box.
Virtual2web.com will not accept freight collect shipments, except when the return is due to a shipping error on our part. In this case, please contact our customer service department first, by calling 695 32 71 81, by email to: info @ virtual2web. com (Remove the spaces), or using the contact form on our website. If a product other than the one requested by the customer was delivered due to an error in https://virtual2web.com/en/, this will be removed and the correct product will be delivered without any additional charge to the buyer.
APPLICABLE LAW
Purchases made in Vipdomo.com they are subject to current Spanish regulations and the rest of the corresponding legislation, with purchases being understood to be made on VIRTUAL2WEB IBERICA S.L. CIF: B-88404157 with registered office at C/ Nuestra Señora de Gracia 10, Local 3 - 29602 Marbella (MÁlaga) - SPAIN