Buy and pay insurance in https://virtual2web.com/en/
Can you buy products that are not listed on the website?
Anything is possible with us, we work with all brands and thousands of products. All you have to do is email us information @ virtual2web. with We will respond as soon as possible.
PURCHASE GUIDE
How can I place an order? To make the purchase, follow the steps on our website.
Selecting the product
"Click" on the "add to cart" button"
"Click" on the "Confirm" button in the cart at the top of the screen,
and follow the instructions.
That easy !
What payment methods can be used?
You can pay by Income/Bank Transfer, Credit Card, Bizum or bitcoins.
Do the prices include VAT? What about shipping?
All prices are shown with the Including VAT, unlike other websites that add it at the end, with the resulting price increase. Shipping costs are not included (from 5.75 Euros / 24-48 hour shipping to Peninsula). Shipping price includes insurance, so you should not worry about your purchase. If the courier company lost your package, we'll forward another one.
Peace to you, peace to us!!
Can I put a different delivery address than the invoice?
You can put a different delivery address than the invoice without any problem. You can even save them by registering several addresses (home, work...). All this can be indicated when making and in the purchase process.
How do I know if my order has been placed correctly?
You will receive an e-mail confirmation of your order at the e-mail address you provide when placing your order. You will also receive status changes and notifications regarding your order.
What's the customer service phone number?
Our phone is 695 32 71 81 and we are at your service from Monday to Friday from 9:30 to 17:00.
How are the products shipped?
All products are shipped by top companies like SEUR, GLS, DHL, UPS... Tracking numbers are available to locate the order at all times.
How long before my order arrives?
It all depends on when you place your order and when you receive payment. Generally, if the order and payment are received before 13:30 (working days Monday to Friday), and the product is in stock, the deadline is usually 24 hours (working days). What. If in external storage, the approximate time of dispatch is stated on the product fiche.
After 2:00 p.m., it would be sent the next day.
Although we try to ensure that the transport companies we work with meet their deadlines, it may happen that some of them are late for some reason (local holidays, strikes, etc.). In that case, it should not be delayed by more than 24 hours.
In the event of a product being delayed further, we will contact you to inform you and give you the opportunity to cancel your order.
In the same way, we are at your disposal for email contact at info @ virtual2web . com or by telephone at 695 32 71 81 (Monday-Friday 9:30 to 17:00), for any questions or concerns you may have.
What if my product arrives in bad condition?
All our shipments are insured against theft, loss or damage. If you notice any damage or tampering in the parcel when you receive it, please indicate this on the delivery note of the transport company. Please check your order at reception. Any incident must be reported within 24 hours.
Didn't I get an answer to my e-mail?
We try to answer all the e-mails throughout the day. However, on specific days with a higher workload this time may be increased slightly. If you wish, you can also call us on 695 32 71 81.