USE CONDITIONS WWW.VIRTUAL2WEB.COM
- Be sure by the image that is the product by which you are interested
- Orders will always be made through this page, by phone, or by email.
- The realization of an order means that you have read and accepted the terms of sale
- Acceptance of the order is subject to acceptance by VIRTUAL2WEB.COM and availability of stock
- PEDIDOS
When you place an order through our website, we will send you an email in accordance. Only the products indicated in that email will be included in the order
We reserve the right to refuse, reject or cancel any order for various reasons, such as material error in relation to the product or products, incorrect price, in any case that payment had already been made by credit card, we will refund the amount given in the same way, within 24/48 hours in working days, in case the payment had been made by bank transfer, the income would be made within 24 hours of the same working time. In case the goods had already left our warehouses, no refunds will be made
- In case of items marked with price 0 or no, it indicates that this is not yet available for sale, being its real price to be determined
- The prices reflected are in EUROSVAT included.
- VIRTUAL2WEB.COM is responsible for keeping all your data safe and out of the reach of third parties.
PRODUCTS
All products are new, in their original packaging and with manufacturer warranty. Mobile phones are free (unless otherwise indicated) and can be used with any SIM card from any operator, either contract or prepaid.
Product colours
In some products there can be different colors, versions or editions. Unless expressly stated (i.e., products clearly specifying the color) will be provided on the basis of their availability. If you prefer a specific color, version or edition, please indicate it when ordering.
Product manuals
Most of our products have a handbook in Spanish in the sale package. Whenever the manufacturer includes it, the product will go with its manual, in one or more languages. In general, many product manufacturers, due to ecological and environmental issues, do not include the manual, but usually make it available to the user on the manufacturer's website for display or download. Also on mobile phones, tablets and other devices that receive software updates and improvements, they do not usually include manuals as their functions are increasing or reorganizing when updating their functions. In some cases it may occur that we do not yet have the manual in Spanish or that the manual in Spanish is available only through the manufacturer's website, in PDF format.
PRECY
The prices shown include VAT and are valid for the peninsula and the Balearic Islands. Prices do not include shipping costs. All sales are made with your corresponding purchase invoice that you will receive along with the order. The products are available for sale until the end of stock.
We reserve the right to carry out shipments to Ceuta, Melilla or Canary Islands, as costs of tariffs/ customs are generated difficult to determine prior to the purchase https://virtual2web.com/en/ cancel orders to such destinations
COMPRAY PROCESS
The customer browses our online store by incorporating to your cart those items you want to buy. Once the selection of items is made, you will choose the form of payment and shipping. Prior to the order, you must register by filling out a form with your personal data, or connect with your password in the case of already being registered, to complete your order. You also have the option of not registering, and just enter your shipping data. Once this process is completed, you will receive a message to your email address with all your order details. If your email is free (Hotmail, Yahoo, Terra, Gmail, etc.) this message may be stored in the folders "Undesired copy" or Spam.
Important: We recommend checking the copy of the order that will arrive to your email to check that your billing, shipping, etc. data are correct. This will prevent delays or incidences in the delivery of your order.
SHIPPING AND BETWEEN
All orders are shipped insured through top-level national transport companies such as SEUR, DHL, GLS, DHL, UPS... The delivery time will depend on the destination, normally 24/7From the confirmation. Shipments and deliveries are made from Monday to Friday, except for holidays. Although we try to make transport companies meet their deadlines, there may be occasions other than that (local festives or holidays, transportation strikes, Christmas dates...) However, this increase in timenot usually over 24 hours of work.
The amount of shipping costs is calculated automatically at the time of ordering, depending on the destination and weight of the product. To know what exactly your order will cost select the products you want to purchase and click "Add to cart". Then select the destination and choose the payment form and shipping form. The total amount of your purchase, including shipping costs, will appear completely detailed. At that time you can decide whether to continue, or not, with the purchase process. To continue with your order you must click "Confirm Purchase". Tell us if you have any doubts.
- Delivery to Spain (Península). Shipping costs to the peninsula range from5,75 Euros (Imp. not included). Delivery time is 24/7 from confirmation of shipment. Shipments are made from Monday to Friday, except for holidays. We remind you, for your peace of mindall our shipments are insured against robbery, loss or deterioration.
- Shipping to the Balearic Islands. Shipping costs to the Balearic Islands are calculated automatically at the time of ordering. The delivery time is 48/72 hours. The shipments are made from Monday to Friday, except holidays, through top-level national transport companies, such as SEUR, DHL, CHRONOEXPRESS.... We remind you that, for your peace of mind, all our shipments are insured against theft, loss or deterioration.
- Other destinations. Do not hesitate to consult the shipping rates and delivery times for any other destination.
VERY IMPORTANT: INDIQUE CORRECTLY HIS DIRECTION TO THE HORA OF DOING THE PEDIDO, ANY CHANGE OF DIRECTION A PEDIDO SUPONDRATE A GASTO EXTRA OF 3 EUROS ADEMAS FROM A 3 DAY COURSE IN THE BETWEEN YOUR PED.
PAGO FORMS
- Transfer. If you choose as a form of payment prior transfer (or account) you will be provided with our account numbers to make the payment. You can make a bank transfer from your bank or usual bank or, if you prefer, make an account in a branch. Once the payment has been received, your order will be sent for urgent transportation. If 4 business days have elapsed (not counting on weekends) the payment has not been received the order will be cancelled. This payment form is available for Spain (península and Baleares), Canary Islands, Ceuta and Melilla. Our bank data to receive payments are:
Owner:Virtual 2 Web Iberica S.L.
Concept:No Order
IBAN Revolutionary Bank: ES49 1583 0001 1493 6758 9606
SWIFT/BIC: REVOESM2
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Owner:Virtual2web Iberica S.L.
Concept: No Order
Cajamar IBAN: ES78 3058 0844 0327 2004 0203
BIC: CCRIES2AXXX
- Credit card. You can pay with your Visa, Visa Electron, Maestro and Mastercard card through the secure payment gateway. Important: If the order, once confirmed and sent, is not accepted by the customer, it must take care of the expenses incurred. You will receive an invoice or proof of purchase by postal mail and/or email. All false orders, or attempted fraud, shall be denounced to the competent authorities. All necessary information will be provided to collaborate with the investigation
- Pay with BITCOINS.
RETRACTING IN ENVIRONMENTS
Although most deliveries are made within the specified time frame, occasionally, delays in shipments may occur. If you have received an email confirmation of your shipment and you have not received it may be due to the fact that the messenger has not found your address, it has happened at a time when you were absent or have suffered some kind of incidence. Contact us or the transportation company assigned to your shipment to resolve it as soon as possible.
SEGURO OF TRANSPORT
All our shipments are insured against robbery, loss or deterioration. If you notice any damage or manipulation in the package when you receive it, indicate it in the delivery company of the transport company. Please check your order at the reception. You must communicate any incidence before 24 hours.
GARANTIA AND REVOLUTIONS.
-GARANTIA:
In case of a defective product, VIRTUAL2WEB IBERICA S.L. will proceed as appropriate, to repair, replace, reduce the price or resolution of the contract, arrangements that will be free for the consumer and user.
These arrangements include shipping costs from our offices to the product manufacturer, as well as related labour and materials costs. Also included are the expenses of sending from the consumer to our facilities, provided that you use the company we tell you, or ask us to send a messenger to collect the product.
If the user sends us the product using another agency, or not authorized by us, being this of their choice, they must send it to paid lots. Once the breakdown is solved, VIRTUAL2WEB IBERICA S.L. he'll send it to the customer at paid lots.
If the technical service of the brand, after review of the product, dictate that the defect is given as a result of misuse by the user (data by water, blows, torsions, voltage rises, etc...), the guarantee would be cancelled. In that case, all expenses generated from reception at our facilities and shipping to the Technical Service, as well as forwarding to the customer, will have an impact on this.
VIPRTUAL2WEB IBERICA S.L. responds to the lack of conformity that manifests within two years of delivery. The customer must inform the seller of the incidence within 2 months of his knowledge. The batteries and batteries of equipment are exempted from warranty, as the wear elements are considered by the user.
Important:Any handling or repair by unauthorized personnel shall invalidate the guarantee. Always go to an official brand SAT.
REVOLUTIONS:
The client will have a deadline 45 days from the receipt of the order to resolve the contract and make the return of the purchased product. The customer will contact https://virtual2web.com/en/ within the stipulated time limit and by any means admitted to law, their desire to exercise the right to terminate the contract. The returned order will be received by www.https://virtual2web.com/en/ and must be delivered along with the delivery albaran and in its case invoice issued by VIRTUAL2WEB IBERICA S.L.
Customer may return any item you have purchased on the website www.https://virtual2web.com/en/ as long as the products have not been used beyond the mere checking of the good functioning of the same, and retain their original packaging, plastics and accessories, in perfect condition, as i am delivered.
In these cases, VIRTUAL2WEB IBERICA S.L., will return the purchase money through a credit card or through a bank transfer to the account indicated by the customer. The portions of the return shall be borne by the buyer.
Important:No product will be accepted that has suffered a damage, however small, in the housing, screen, accessories, etc. We recommend not to remove protective plastics until you check the perfect operation of your article.
Nor will products to which the original software has been altered be accepted, or come with some pattern, key, icloud... that prevent it from being put back on sale as refurbished.
Pack the product in a closed and perfectly conditioned package, so that it does not suffer damage during transport.Do not use adhesive tapes or write directly about the original packaging or box of the product.
Virtual2web.com you will not admit shipments to due lots, except that the return is due to an error in shipping on our part. In this case, please contact our customer service department earlier, on the phone 695 32 71 81, by e-mail to: info @ virtual2web . com (Clear the spaces), or using the contact form of our website. If a product other than the customer's request was delivered by mistake https://virtual2web.com/en/, this will be removed and the correct product will be delivered to you without any additional charge to the buyer.
APPLICABLE LAW
The purchases made in Viirtual2web.com are subject to the Spanish regulations and the rest of the agreed legislation, the purchases in VIRTUAL2WEB IBERICA S.L. CIF: ESB88404157 with registered office in C/ Nuestra Señora de Gracia 10, Local 3 - 29602 Marbella (Málaga) - SPAIN